Thanks for your feedback.

• For Users: Go to Management > Users. Then, select a user.

• For Workspaces: Go to Management > Workspaces. Then, select a workspace.

If you don’t see a schedule that you want to use for this setting, you can create a new schedule from the Schedules page. For more information, see Create Schedules.

• Schedule—Choose when the priority alert rule should be active. The alert applies only to calls that match the selected criteria during the scheduled days and times.

  If you're a location administrator, only the schedules pertaining to your assigned locations appear.

• Calls from—Choose which calls should use the priority alert.

  • Any external phone number—Applies the alert to calls from any external phone numbers.

  • Any internal phone number—Applies the alert to calls from any internal phone numbers.

  • Select phone numbers—Applies the alert to specific phone numbers. You can choose Any Private Numbers, Any Unavailable Numbers, or enter a phone number. Click Add number to add more phone numbers.

• Distinctive ring pattern—Choose the ringing pattern that the user's supported devices and Webex App (desktop, mobile, and tablet) use when an incoming call matches the configured criteria. This helps users identify important calls by sound.

• Alert or Don't alert—Choose whether user's supported devices and Webex App should play the priority alert ringtone when an incoming call matches the configured criteria. Select Alert to play the ringtone, or Don’t alert to suppress it.

The schedule appears in the Alert or Don’t alert table. You can edit or delete the schedule from the table as needed.